Shipping
All products are delivered to the address designated by the customer at the time of the order and come with a sales receipt and a dispatch form. If the client indicates two different addresses (if for example the order is a gift) then the products are delivered to the delivery address and the proofs of sale are sent to the client's address as stated.
The customer is the only responsible for the accuracy of the information provided. The Company can not be held responsible for not being able to deliver an order if the recipient client makes an error providing the needed contact details.
Kouniabella.com ensures safe and fast shipment of products by using courier services. The shipping cost is paid by the customer who is always informed of the exact amount of each shipment upon submitting a final order.Our courier service delivers Monday through Friday. Delivery time takes 2-3 business days and depends on the delivery address. Please note that shipping may take longer due to heavy traffic, in case of bad weather or other force majeure.Our Company ships all products within on time. In case of a delay, the customer acknowledges that no liability shall be borne by the Company for any delays out of the Company's control.
If an order includes different products with different delivery times, the total order is shipped when all products included in it are in stock.However, the Company has the option to split deliveries. In this case, the Company e-mailsthe Customer and the customer has the choice to cancel all or part of the order.
For deliveries outside Attica and/or away fromany large urban center, additional charges may apply. The client is always notified before shipment.
RISK OF DAMAGE OR LOSS
The shipped products are covered by insurance against damage or loss during transport. Once the product is delivered to the customer this security ceases.We recommend that customers check the condition of the goods upon delivery and insure that packaging remains intact, in order to detect any obvious defects, broken goods, wrong items, missing parts etc.
SUBMISSION & PERFORMANCE ORDER
Orders are submitted through the site. Prior to submission of the order, the Customer must confirm his identity through the Account, then select the desired products and then submit the order.The "basket" is used to allow the Customer to add products and choose anything one wishes to buy, subject to availability.Before submitting the order, the customer can modify the contents of the "basket" at any time during visiting the Website. The order is placed only after the Client confirmsthe items and the payment.Until the final placement of the order the Company bears no obligation.
The Company advises all clientsto double check the products they choose, the related prices and shipment charges before confirming any order and related payment. Payment of the order implies acceptance of these values and the content of the order and is considered as final validation.
Once the order is final and is placed through our site, the client receives a confirmation e-mail.
The Company is not responsible for any errors regarding the the contact information provided by the Client.
The Customer acknowledges and accepts that the electronic data stored in the Company's server act as proof of acceptance of the Terms of Use and as proof of all transactions between the Company and the Customer.
The Customer may either print or download a copy of these general conditions. Pricesindicated in the confirmed orders include VAT and provide a full analysis of the total costs.
.All transactions are made in euro. The Company makes a constant effort to keep allprices correct on this website. Nevertheless some prices may appear incorrectly due to human error. When processing your order always check the prices. The correct price will be found in the email that we will sentyou to confirm the dispatch of your order. If the normal value is lower we will obviously charge you less money and if the correct cost is higher then we will give you the option to either cancel the order or accept its correct value.
PAYMENTS
In kouniabella.com after adding the desired products you can complete your order by selecting one of the following forms of payment.
PAYMENT BY CREDIT CARD
For purchases made by credit card the customer will have to follow the instructions provided in kouniabella.com. For electronic payments we collaborate with PIRAEUS BANK. The Credit Card will be accepted once it's controlled and certified by PIRAEUS BANK. The customer is solely responsible for proper recording and validity of the credit card not stored in kouniabella.com.
The buyer has to be the holder of the card used for any transaction. The Company does not have access to confidential information concerning the means of payment and is not responsible for the privacy terms of use of the bank or any other financial cooperating to complete the transaction. The Company reserves the right to refuse an order from any Customer who disagrees with the above.
PAYMENT TO THE DELIVERY OF THE ORDER AT THE CUSTOMER (CASH)
Cash is accepted upon delivery of the parcel (surcharge). The customer pays the money to the courier that delivers the parcel .
In both methods of payment (credit or cash) the customer chooses the proof of purchase and makes it clear if he prefers a receipt or invoice. Invoices are issued to companies and other professionals that complete the order by providing the following information: company name, VAT, Tax and profession (for freelancers).
BANK ACCOUNT
The customer has the option to pay in cash by depositing the total cost to the company's bank account: Piraeus Bank IΒΑΝ: GR89 0172 0850 0050 8507 2625 653 (Name: Rimpopoulos Elias) and then email the deposit proof at:.
