Return Policy
Kouniabella.com is accepts the return of a product in the following cases:
(a) in case of incorrect or defective product, kouniabella.com accepts the return of the product within fourteen (14) calendar days from the date of delivery. The product should be returned in perfect condition and its package must be intacts and sealed. After the product is returned for quality control, the refund will be completed within tirty (30) days from the date that kouniabella.com receivesthe returned goods. The customer has the option to provide kouniabella.com with his bank account (in writing) and then have the bank account credited.
(b) The customer retains the right to return the purchased goods, with no penalty whatsoever and no obligation to explain the reason he wishes to return the goods,within fourteen (14) calendar days from the date of delivery.
No returns will be accepted and no refunds will be placed outside the provided deadlines. Returns will be accepted only if the products that the customer wants to return remain intact, in perfect condition, not by any means used or without their original packaging and the original documentsthat come with the initial order. The Company will not accept any goods that come back either obviously used or damaged.
In case (b) the Customer bears the cost of returning the goods, and in all cases (a,b) the customer is the only responsible for any risks during delivery up until the point that the company receives the product back. In case of loss of the products during their return, kouniabella.com bears no responsibility. For this reason, we recommend that the return of goods is made only via courier services or registered mail via the national Post Office.
Refunds include the purchase costs only and exclude the shipping costs. The customer can request to have his bank account credited within 30 days or choose to keep his balance active for 30 days and use the refund by placing a new order.
In any of the above cases (a, b) the client must send an e-mail to to request a refund, while products should be returned to our HEADQUARTERS, under the name Rimpopoulos Elias.
65 Ilia str.
17341, Agios Dimitrios
Attica
CUSTOMER SERVICE
For any questions, suggestions or advice, please write us a leetr to the above address or contact us via e-mail: by calling us at: 6973 491643(Monday to Friday, 10:30 - 15:30).
